Credit Guide

About this Credit Guide
As a licensed credit provider, we are required to give you a Credit Guide as soon as practicable after it becomes apparent to us that a credit contract is likely to be entered into.
The guide includes information about us, our responsible lending obligations, and our dispute resolution process.

Suitability Assessment
Under the National Consumer Credit Protection Act, we must not enter into a credit contract with you, or increase the credit limit of a credit contract with you, if the contract is unsuitable for you.

The contract will be unsuitable for you if, at the time the contract is entered into or the credit limit is increased, it is likely that: you will be unable to comply with your financial obligations under the contract, or could only comply with substantial hardship; or the contract will not meet your requirements or objectives.

We must make an assessment whether the contract will be unsuitable for you before entering into a credit contract with you or increasing the limit of an existing credit contract.

You can request a copy of our assessment. We must give you a copy (at no charge to you): before entering the credit contract or before the credit limit is increased, if you make the request before then; within 7 business days, if your request is made within 2 years of entering into the contract or the credit limit increase; and otherwise, within 21 business days. We do not need to give you a copy of the assessment if: your request is made more than 7 years after entering into the contract or the credit limit increase; or the credit contract is not entered into or the credit limit is not increased.

Dispute Resolution
First Stop Money Ltd offers its clients both an internal and an external dispute resolution process that are readily accessible and free.

When Does a Dispute Arise?
A dispute arises if you make a complaint to First Stop Money Ltd about a product or service and you are not satisfied with the response that you receive.

Internal Dispute Resolution
To use our internal dispute resolution procedure you should address a letter, email or fax detailing the dispute to:

The IDR Officer
First Stop Money Ltd
PO Box 566
West Perth Western Australia 6872
Phone: (08) 9322 6666
Fax: (08) 9322 8744
Email: idr@firststopmoney.com.au

If the IDR officer is able to resolve the dispute he or she will promptly notify you in writing of the outcome and provide reasons for the outcome. If you are still not satisfied with the outcome of a dispute, you can refer the matter to our external dispute resolution scheme.

You are not obliged to pursue a dispute with First Stop Money Ltd using its internal dispute resolution procedure.

If you do use the internal dispute resolution procedure, you may commence legal proceedings before, after or at the same time as using the internal dispute resolution procedure.

First Stop Money Ltd’s participation in the internal dispute resolution procedure is not a waiver of any rights it may have under the law or under any contract between you and First Stop Money Ltd. An example of a contract between you and First Stop Money Ltd may be a loan contract, a guarantee or the terms and conditions of an account.

External Dispute Resolution
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

You must attempt to resolve your complaint with us before contacting our external dispute resolution scheme. If you have a complaint which remains unresolved after speaking to our IDR officer, you can contact our external dispute resolution provider or get legal advice.

Our external dispute resolution provider is:
Credit Ombudsman Service Ltd (COSL)
Case Management Team
C-/Credit Ombudsman Service
PO Box A252
Sydney South NSW 1235
Phone: 1800 138 422 (9am to 5pm AEST)
Fax: (02) 9273 8440
Website: www.cosl.com.au
Further information regarding COSL including their Terms of Reference is available from their office or on their website.

FURTHER INFORMATION
For more information regarding First Stop Money Ltd or any of the products and services outlined in this guide, please contact us on 08 9322 6666.

Contact us
First Stop Money Ltd
ABN 96 137 044 949
Australian Credit Licence 390999
First Stop Money Ltd
PO Box 566
West Perth Western Australia 6872
Phone: (08) 9322 6666
www.firststopmoney.com.au